About our scarves, orders, and delivery — all in one place.
We’ve gathered the most common questions to make your shopping experience effortless.
Didn’t find what you’re looking for?
Reach out to us — we’re always happy to help.
info@ombrelondon.com
Where can I buy Ombre London scarves?
You can shop our full collection here on our website, as well as in selected boutiques and concept stores. Use our Store Locator to find a retailer near you.
How can I contact Ombre London?
You can reach our customer care team by email atinfo@ombrelondon.comor send us a direct message on Instagram —@ombre_london.We usually reply within 1–2 business days.
How do I return or exchange a scarf?
You may return your order within 30 days of delivery, as long as the scarf is unused, unwashed, and in its original packaging. To start a return or exchange, please emailinfo@ombrelondon.comwith your order number.
When will I receive my refund?
Once we receive your return, your refund will be processed within 5–7 business days. You’ll receive a confirmation email once the refund has been completed.
Can I exchange a scarf purchased in a store?
If you purchased your scarf from one of our stockists, please arrange your return or exchange directly with that store, according to their policy.
How should I care for my scarf?
We recommend dry clean only to preserve the look and quality of your piece. Please refer to the care label on your scarf for detailed instructions.
Can I send a scarf directly as a gift?
Yes, absolutely. Simply enter the recipient’s address at checkout no pricing information will be included in the parcel.
I received a scarf as a gift — can I exchange it?
Yes, we can offer an exchange if the scarf is unworn and returned in its original condition. Please contact us atinfo@ombrelondon.comfor assistance.
